Frequently Asked Questions

Eco_Friendly_Water
Water and Water Coolers FAQ

Clever Water have listed the most frequently asked questions we receive about our water coolers and water dispensers. These cover a range of topics, including:

water cooler technology and usage;
purchasing a mains-fed water cooler;
renting a mains-fed water cooler;
Clever Water cooler servicing and much more!


Q 1: How does a mains-fed water dispenser work?
Q 2: Can mains-fed water dispensers be sited anywhere?
Q 3: How far can mains-fed water dispensers be from the water supply?
Q 4: How long does it take to install a mains-fed water dispenser?
Q 5: Can I have a water dispenser relocated?
Q 6: How much does installation cost?
Q 7: I only have a small space - do you have a machine to cope?
Q 8: Does a mains-fed water dispenser use a lot of electricity?
Q 9: How does a mains-fed water dispenser filter and purify the water?
Q 10: Can I make tea or coffee with the water dispenser?
Q 11: What are the benefits of mains-fed over bottled water?
Q 12: How much will I save if I switch from bottled water coolers to mains-fed water coolers?
Q 13: How can I order Clever Water products?
Q 14: Can I rent as well as buy a Clever Water machine?
Q 15: If I rent a machine, is there a minimum length of contract?
Q 16: How am I billed?
Q 17: How do I buy replacment filters?
Q 18: Are there any freight costs when purchasing water coolers or filters

Q1: How does a mains-fed water dispenser work?
The water is first taken from the mains supply by an installed water line which is fed into the dispenser.
It is then filtered through an advanced filtration system.
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The water is then purified and is then either chilled or boiled for use.
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Q2: Can mains-fed water dispensers be sited anywhere?
A mains-fed water dispenser can be sited anywhere as long as a power supply is available and water supply is reasonably easy to access. 
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Q3: How far can mains-fed water dispensers be from the water supply?
We prefer a machine to be not much more than 5 metres away from the water source. However, each installation is different, and we determine whether the site for a machine is suitable on a case by case basis.
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Q4: How long does it take to install a mains-fed water dispenser?
On average, our plumber will need approximately 1 hour to fully install a water dispenser.
Some dispensers may take longer where additional work is required.
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Q5: Can I have a water dispenser relocated?
Water dispensers can be relocated to other rooms or buildings.
However a small charge will be made for the plumbers time. This charge will vary depending on distance and time of relocation.
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Q6: How much does installation cost?
We will do installation free of charge for all rental machines, provided the installation is a standard installation (applies to Melbourne, Sydney, Brisbane, Adelaide and Perth Metro areas only).
If you purchase a machine you will need to cover the cost of installation yourself. This can vary depending on where the machine is being installed, but usually costs range from $150 - $200.
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Q7: I only have a small space - do you have a machine to cope?
Our range comprises many different water dispensers so that all circumstances are covered.

The smallest water dispenser is the T6 which is:
· H - 35 cm x W – 29 cm x D - 35cm 
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Q8: Does a mains-fed water dispenser use a lot of electricity?
Our mains-fed water dispensers have an  "Energy Saving" feature which can be activated. "Energy Saving" allows the dispenser to drop to a low power usage after approx. 1 hour of inactivity.
Once the dispense button is pressed the dispenser will return to normal power levels, and temperatures in the dispenser's tanks will be fully recovered within 4 minutes.

During the sleep mode period the ultra violet lamp is activated periodically to avoid any danger of bacterial growth.
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Q9: How does a mains-fed water dispenser filter and purify the water?
The Clever Water dispensers (T6 and T5 units) use a combination of sub 0.5 micron filtration and ultraviolet light treatment in a 2 stage filtration process.
The water passes through a sediment filter, an activated block carbon filter and a 0.5 micron filter. This filter removes chlorine; rust; cryptosporidium cysts; volatile organic compounds; and helps to reduce limescale. The purification process leaves the water free of bad tastes and odours.

Finally, an Ultra Violet lamp kills 99.9% of bacteria and inactivates many viruses. Clever Water's 11 Watt UV lamps have the benefit of killing pathogens, without adding any chemicals to the water.

The result is great tasting water that can be chilled or boiled.
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Q10: Can I make tea or coffee with the water dispenser?
The hot button on our dispensers is perfect for making coffee and our unique extra hot button boosts the temperature further to ensure that the hot water is perfect for making tea.
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Q11: What are the benefits of mains-fed over bottled water?
Mains-fed water coolers have a number of advantages over bottled water coolers:
· Considerably less expensive to run
· Superior water quality and more hygienic
· Less environmental impact (reduces your carbon footprint)
· More reliable - you never run out of water!
· No storage problems
· No OH&S problems from staff lifting and replacing heavy bottles
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Q12: How much will I save if I switch from bottled water coolers to mains-fed water coolers?
There can be a huge cost savings that can be made by switching from bottled water coolers to our mains-fed water coolers: The saving depends on the volume of bottle water you purchase but usually you will save money if you are using more than three bottles a month.
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Q13: How can I order Clever Water products?
Machines and consumables can be ordered by telephone, e-mail, fax or post - see the Contact us pagefor details.
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Q14: Can I rent as well as buy a Clever Water machine?
Yes, we offer our customers the option of renting or purchasing our water coolers / dispensers. Rental is only available for businesses. You can purchase  our water coolers via our online water cooler shop or by contacting us over the phone 1300 55 33 82.
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Q15: If I rent a machine, is there a minimum length of contract?
We do not require you to sign a minimum term contract, and you can simply rent the majority of our dispensers on a month by month basis. However, we do offer the option of  a 36 month contract providing for cheaper rental rates than the month by month option.
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Q16: How am I billed?
Customers are billed monthly via direct debit or credit card.
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Q17: How do I buy replacement filters?
If you have purchased one our our water coolers, you can then purchase replacement filters or UV lights or any other water cooler accessories online via our online water cooler shop. Alternatively, you can contact us on 1300 55 33 82 and we can help you with your purchase.
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Q18: Are there any freight costs when purchasing water coolers or filters?
All purchase over $90 will receive FREE freight. For orders under $90 there is a $12 freight charge.
If you have any further questions, please contact us and we will be pleased to answer them.
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